I sometimes wonder if companies really want business. Or maybe it's the staff who just can't be bothered. Either way, it causes potential customers enormous frustration.
With the annual fireworks display getting ever closer, it is becoming more important to get all the ducks in a row. In past years there have been several aspects of the arrangements that have been managed by, for want of a better description, partners of Brighton Lions. This year, pretty much everything is down to us. As the treasurer, it is down to me to deal with the money handling. One of the more vital jobs that has to be outsourced is the secure collection, weekend storage and eventual banking of the cash takings on the day. No way am I prepared to carry that sort of sum to my car, keep it at home for a couple of days and then take it to the bank! When I explain that in past years the figure has been as high as £30,000 you will see what I mean. Not that I anticipate it being anywhere near that sum this year.
Anyway, yesterday afternoon I got down to making the inquiries. There are just two major companies of which I am aware and - for some inexplicable reason - I decided to phone them in reverse alphabetical order.
Having selected the option for new business (it was one of those dial 1 for sales, dial 2 for complaints type of thing) I was asked to provide brief details. Which I did. I was then told that the person who would deal with my inquiry would call me tomorrow morning (as it was then. Today as it is now.) I'm still waiting.
So I called the second company. This time I was asked to email brief details and the person who would deal with my inquiry would call me tomorrow morning. Again, I am still waiting.
I wonder if either will try ringing this afternoon despite me having emphasised that I will not be available?
On the other hand, I rang the box office at our local concert hall to ask if they would sell tickets for us. Of course, they said. It would take just a couple of days to get everything set up, for which they would charge £25, and they would produce the tickets and sell them for 10% commission.
Nice to know some things work out well.