Still cut off

After spending most of yesterday dialling and redialling, I finally managed to speak to somebody at about five o'clock yesterday afternoon. I think the call centre was in India and the line was faint. The gentleman I spoke to was difficult to understand because of the faintness of the line and because of the thickness of his accent. He promised we would be back on line within half an hour. This morning I spoke to a charming Scottish lass and she has actually given me a fault reference number, so maybe something will now be done. But no doubt nothing much will happen for a couple of days at least as we are now in the weekend. But the Scottish lass did promise to divert incoming calls to one of our other lines so we will not be completely cut off.